ThinkTankWeekly

Organizations will need AI and robot relations departments

Brookings | 2026-08-08 | economy

Topics: AI, Cybersecurity, United States

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English Summary

The widespread adoption of AI and robotics across all sectors requires organizations to fundamentally restructure their workforce management by creating specialized 'AI relations departments.' These new functions must go beyond traditional HR, focusing instead on managing human interaction with autonomous agents, addressing issues like algorithmic bias, and integrating complex technology into daily workflows. Strategically, this necessitates merging IT and HR departments, while policy-wise, society must redefine the social contract—potentially through reforms like basic income or valuing unpaid caregiving—to mitigate mass unemployment risks caused by automation.

中文摘要

人工智慧與機器人技術在各行各業的廣泛應用,要求組織必須從根本上重塑其人力資源管理模式,建立專門的「AI關係部門」。這些新功能不能僅限於傳統的人力資源職能,而需著重於管理人類與自主代理人之間的互動、解決演算法偏見等問題,並將複雜技術整合到日常工作流程中。從策略層面來看,這要求IT部門和人力資源部門必須進行合併;而在政策層面,社會則需要重新定義社會契約——可能透過基本收入或賦予無償照護價值等改革措施,來緩解自動化帶來的大規模失業風險。

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